経営陣

チーフ・エクスペリエンス・オフィサー.
Phone: (713) 939-4570
Email: ahinzmann@consilio.com
Office: Houston

As Chief Experience Officer, Amy is responsible for Consilio’s commitment to service excellence – always putting the client first – embedded in every step along the e-discovery journey.  In addition, Amy leads Consilio’s employee experience, overseeing its Diversity & Inclusion initiatives, Human Resources and all employee-related activities, spanning recruitment, onboarding, training, and career development.

Reporting to the Consilio’s CEO, Amy partners with other members of the executive team to influence operational processes and sales best practices to maximize client acquisition, retention and profitability. Amy draws on her past experience in operations and client relationship roles to engender frank conversations with clients regarding the quality and value of Consilio’s delivery of services. Working with key members of the Consilio team, Amy puts that feedback to work, using it to improve existing processes and operationalize innovations made during the e-discovery process.

Prior to joining Consilio, Amy was Executive Director – Review Operations at nationally recognized provider of eDiscovery services. In that role, Amy was responsible developing and managing best practice-based, process-driven workflows for efficient document review, including the use of technology assisted review and keyword term optimization that reduce cost and strengthen quality throughout every client relationship. Amy was also responsible for maintaining key client relationships in the financial services sector.