8th Annual Law Department Operations Survey

The Blickstein Group, in cooperation with Consilio, has been surveying Legal Ops and other law department professionals, focusing solely on the operations function and seeking to provide benchmarks that are useful to the largest law departments.

Preview: For the past eight years, the Law Department Operations Survey has tracked the challenges and wins of the industry. But as the profession matures, it’s no longer enough to complain about outside counsel and other service providers who refuse to innovate and drive change — law departments are failing to innovate in game-changing ways, and that is making us our own worst enemy. We talk a good game, and so do our law firms. But when it comes right down to it, we often revert to the old ways we like to complain about. Our processes and technologies that have worked well enough for us in the past are the very things that stand in the way of adopting any profoundly new technologies or truly disruptive approaches. As Clayton M. Christensen notes in The Innovator’s Dilemma, “The very decision-making and resource allocation processes that are key to the success of the established companies are the very processes that reject disruptive technologies: listening to customers; tracking competitors’ actions carefully; and investing resources to design and build higher performance, higher quality products that will yield greater profit.”

The 2015 Survey Report, “Findings from the 8thAnnual Law Department Operations Survey” can be downloaded here.